Together with you
We continuously work on improving our services. Your opinion and advice are very important to us. You know better than anyone what is important to your child.
Consultation with pedagogical staff
You can always discuss what your child needs. And of course also about your specific wishes as a parent. The Pedagogical Staff and Location Coordinator will be happy to assist you.
Do you want to do more? Then consider participating in the Parent Committee (OC) or central Customer Council.
Parents' committee
Each 2Samen location has its own parent committee. Do you enjoy contributing ideas regarding policy and activities at your child's location? Then joining the parent committee (OC) is a great idea! You will represent the other parents and gain access to information from the Client Council.
As a member of the Parents' Committee:
- you are more involved in your child's care.
- You actively contribute ideas regarding what is happening at the location.
- you gain insight into the ins and outs of the location and of 2Samen.
- You consult at least four times a year.
A Parents' Committee preferably consists of three to seven parents.
Interested?
Would you like to know more or become a member of the Parents' Committee? Please contact the Location Coordinator or Unit Manager of your child's location.
Customer council
Whereas the Parent Committee represents parents at the location level, the Customer Council represents all parents of 2Samen. The Customer Council consists of parents who contribute ideas on topics that are important to the entire organization.
As a member of the Customer Council:
- participate in discussions about pedagogical policy and developments.
- You help think about rates and important decisions.
- You represent all parents of 2Samen.
- you consult with the Chairman of the Executive Board several times a year.
Interested?
We are always looking for involved parents to strengthen the Customer Council. Interest? Then register via customerraad@2samen.nl.
Satisfied parents
We periodically survey the satisfaction of our customers.
In our (independent) customer satisfaction survey (KTO), our parents give their child's care an average of 8,1.
Can it be better?
Of course, it can happen that something makes you less happy at times. All your tips are welcome. You can pass this on at your location or use it contact form.. We would also like to hear from you if you have a complaint. Our childcare can only improve from this.
Complaint
If you are unable to resolve the issue in consultation with our employees, or if your complaint is such that you would rather not discuss it with the management at the location, please see our complaints procedureYou can file a complaint with this complaint form.