- About 2Samen
- Our organisation
- Regional Managers: Margo Gankema and Danielle Vooijs
- Manager Customer Advice, Marketing & Communications: Yolande Michiels van Kessenich
- Manager HR, Pedagogy & Quality: Sandra de Leeuw
- Manager Operations: Leonie van der Zanden-Veth
- Together with you
- Complaints procedure
We’ve summarised our vision on how we offer this foundation as follows:
Children are born with their own temperament, qualities and talents. They’re curious, adventurous, headstrong and sensitive. They imitate and want to be part of something. In all sorts of ways, children show us what they need. We respond to that. And provide them with a rich and loving environment, which invites children to play and discover the world.
Every child is unique. At 2Samen, your son or daughter is offered all the space they need to be themselves. At the centre of everything we do, is respect for everyone’s individuality. This is why children feel so at home at 2Samen. From this secure basis, we help children develop themselves. We help them conquer the big wide world, step by step. 2Samen is partially responsible for this upbringing. Children are our most precious assets, they are the future.
2Samen. At home with childcare.
Kinderopvang 2Samen is a foundation.
The foundation is led by Director Zoë Kwint-Elkerbout.
She is in charge of the day-to-day management of 2Samen and is responsible for the policies. She initiates our strategy and carries the final substantive and financial responsibility for 2Samen.
The Governing Council is accountable to the Supervisory Board, the Works Council and the Client Council.
The Supervisory Board supervises the Governing Council. Centrally, the Management Team, the Director and the Supervisors pay attention to the day-to-day business and the (requisites) for our qualitative care.
2Samen follows the Governance Code Childcare and values a ‘good business board’, where transparancy, reliability and care take centre stage.
2Samen’s head office is based on Alexanderveld 5 in The Hague. Approximately 70 staff members work there, in several departments (Educational Policy & Quality, Finance & Control, Planning & Advice, Marketing & Communications, Human Resources, IT, Facilities and KICKS).
Do you have a question for a particular department? Then you may contact:
Our locations are divided within 30 units. Each unit has a Unit Manager, who is responsible for the day-to-day management of the locations within the unit and the contacts within the neighbourhood. Every child centre also has a Location Coordinator and a team with certified and continually educated childcare staff, supported by Educationalists and Coaches. The Unit Managers are led by a Regional Manager.
View 2Samen’s organisational chart (Dutch).
2Samen strives to regularly speak with all of its parents. We think it’s important to consult with you about what your child needs. But we also appreciate your opinion on the way your child’s childcare centre is run. You can always speak to the centre’s location coordinator with any ideas you might have. We value your input, as it’s required to ensure our services are completely tailored to your needs. Would you like to do more? Then you’re very welcome in the parents’ committee of your centre. Or in 2Samen’s general client’s council.
Every childcare centre has a parents’ committee. Through these committees, we’re kept up-to-date with parents’ wishes. Of course we continually strive to adapt our services to the specific wishes of parents in your centre as much as possible. Members of the parents’ committee represent the interest of all parents and children. They foster a good relationship between them and the childcare centre staff.
On behalf of the parents’ committees, the client’s council continuously remains in close contact with the board of 2Samen. The council exerts influence on 2Samen’s policies.
Do you have a complaint regarding a particular employee? Then we strongly
suggest to discuss this directly with him/her. If you can’t resolve it together, you
may contact their manager.
If you still haven’t found a fitting solution, you may submit a formal, written
complaint. 2Samen has a complaints officer who will process your complaint.
Do you have a complaint?
Please fill in the form (in dutch) and we will process your request as soon as possible.
On this information sheet, you may read more about our complaints procedure.